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Returns Policy

We offer a 60 day returns policy on shoes & accessories & 7 Day return on Sale items. Bespoke items, items made to order, dye service, wedding boxes, lingerie are not returnable. Please check before you purchase if you are in doubt

Exchange Items
If you wish to exchange an item, the quickest way to get a replacement is to immediately make a further purchase through the website whilst sending back the original for a refund.
Alternatively, send the item back including payment for any difference in price not forgetting postage (£6.95 UK (£15.99 for ugg style boots)- even if your item is Free postage for returns we have deduct postage cost for the original order to cover our costs)
Please send item back to our Kingston store, 15 Park Road, Kingston-Upon-Thames, Surrey. KT2 6BX,. You can of course bring them back in person to any store. .
Please use our Contact Us if you have any questions. Send all items by a recorded system to protect you for in case of loss.

Make sure your item returnable
Please refer to the items information to make sure your item is returnable, We can not refund/exchange Bespoke items, Wedding storage boxes, lingerie & slumber ware, dyed shoes, postage.
If your item is not returnable and you send it we will ask you to arrange collection or charge you postage to send it back.
Please note that sale gowns there will be a restocking charge of £10 as we will have to clean and prep them for re-sale.
Postage is not refundable. Where free postage has been given and you return this item we will deduct postage cost. £6.95 all items execpt wedding gowns which will be £19.95 & ugg style boots £15.99
Please send item back to our Kingston store, 15 Park Road, Kingston-Upon-Thames, Surrey. KT2 6BX,. You can of course bring them back in person to any store.
Send all items by a recorded system to protect you for in case of loss.

Please note that on items of free postage promotion will have a deduction of £6.95 each item to cover our costs, Wedding Gowns will be charged at £20 if not returned after the 7 days laid out by the distance selling regulation

Incorrect Goods Sent
Every effort is made to send the correct goods. However, in the event that incorrect goods have been sent, we will resend the correct goods on return of the incorrect goods We will send you a registered postage paid label in this case via email. You must notify us within 7 days of the receipt of the goods if they are incorrect.
Please send item back to our Kingston store, 15 Park Road, Kingston-Upon-Thames, Surrey. KT2 6BX,. You can of course bring them back in person to any store.
Please use our Contact Us if you have any questions.
Send all items by a recorded system to protect you for in case of loss.

Faulty Goods
It is your responsibility to check your goods as soon as you have received them. If the goods are faulty, you must inform us of the fault in writing within 7 days (we will accept email) for a full refund including postage or replacement.
If more than 7 days has passed, we are willing to offer an exchange. The item must be returned to us within 7 days of your receipt days, we will not accept goods back after this date. Please send item back to our Kingston store, 15 Park Road, Kingston-Upon-Thames, Surrey. KT2 6BX,. You can of course bring them back in person to any store.
Please use our Contact Us if you have any questions.
We recommend that you use recorded delivery as proof of shipping is not proof of receipt.
Sale items that are not perfect will be described in full before you buy. However, if you find any other faults on the sale item which has not been picked up then of course we will exchange the item
Although we process your refund on the day it arrives with us, the on-line company protx and your card company can sometimes take a bit longer to process, so for this purpose please allow up to 30 days from the goods arriving with us to be credited.

Please use our Contact Us if you have any questions.

We recommend that you use recorded delivery as proof of shipping is not proof of receipt.

Sale items that are not perfect will be described in full before you buy. However, if you find any other faults on the sale item which has not been picked up then of course we will exchange the item

For refunds please allow up to 30 days from the goods arriving with us to be credited.

Where to send items back
All returns to be sent back to Love Me Do Brides, 15 Park Road, Kingston-Upon-Thames, Surrey. KT2 6BX. We do ask you to send by recorded means as we can not be held responsible for post being lost.



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Registered Office
Love Me Do Brides Ltd, 2 Simpson House, New Zealand Avenue, Walton-on-Thames, Surrey, KT12 1QB
Registration No: 5399693   Country Of Registration: UK

Bridal Shoes, Bridal Dresses, Wedding Gowns, Wedding Tiaras, Wedding Veils
Wedding Jewellery, Bridal Lingerie, Bridal Accessories, Hen & Stag Novelties, Wedding Favours, Bridal Services



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