We are compliant with the Consumer Protection (distance selling) Act, the Guidance of the Sale of Goods Act and the Supply of Goods and Services Act in English law.
Please note we do not offer a postage service on wedding gowns, but ask you to arrange collection, which we can help point you in the right direction, as this is your wedding gown and very special, we want you to have full control on the delivery. Some of our gowns are listed with a payment plan offer so once you have placed your order, you will be contacted as to which way you want to pay.
Some of our gowns will come with a proforma invoice, we will contact you with regard to payments delivery.
All orders are subject to packing and carriage and the following shows the charges that apply (inclusive of packing, carriage & VAT) and which will be added at the checkout.
If your item is exempt from postage this will be shown on checkout.
Please note the following we cannot express the delivery of Shades Shoes & Warren York. On other goods if there is a delivery delay we will contact you as soon as we can.
Normal delivery is estimated to be between 14 working days. However we can do a 48 hour express order, please see the dye section for more details
We can only accept dye service orders on shoes and bags that are fully dye-able and not part protected. If you send items that cannot be dyed, we will deduct the cost of postage from your refund on returning these items to you. If you are unsure please ask for details.
All shoes will be dyed for daylight (not artificial light) unless otherwise stated.
We cannot be held responsible for swatches that are a different texture or fabric to the fabric of the shoe or bag ordered.
If you are having more than one item dyed it is recommended that you order the items together because the dyed is hand mixed and the items hand dyed. If ordered separately, we cannot be held responsible for colour batch differences.
We cannot accept shoes back if they have been dyed to your request, so please ensure you are ordering the right size.
All currencies on this website for products, services and delivery costs are indicated in GB Pounds Sterling. If you wish to see it other currencies please select the correct icon at the top of the front page.
All prices are inclusive of VAT at 20% unless stated.
Prices can change so are only guarantee at time of ordering
We accept payment by Mastercard, Visa, Delta, Switch and Solo, American Express
Due to payment regulations and for the safe guard of your card details your bank will transfer funds at the moment you order is placed by you. Your credit or debit card will be debited in GB Pounds Sterling at bank's exchange rate
As you are making a payment via a Protx to protect your card details, payment will automatically be taken, it is very rare but if your item is not in stock or available we will contact you, refund will be given instantly if you are unable to wait.
If you cancel your order and goods have been dispatched you will must follow the returns policy.
For security reasons we prefer to take orders online. However, if you are un-able to purchase on line and would to speak to one of our staff, we can take orders over the telephone. Please email us with a contact number and a suitable time to call and one of our team will contact you..
We aim to deliver all of our standard goods as soon as possible and normally within 0-7 working days, However during peak times some designers need to replemish stock which can take longer, Although rare If your item is not in stock we will confirm an expected delivery time. If this is not suitable, we will refund in full. Also remember that bespoked items such as dye service and wedding boxes can take upto 14 days to be dispatched.
Please note we do not offer a postage service on wedding gowns, but ask you to arrange collection, which we can help point you in the right direction, as this is your wedding gown and very special, we want you to have full control on the delivery..
All orders will be sent by recorded delivery.
We cannot be held responsible for late delivery due to postal strikes, national holidays such as xmas etc, acts of terrorism, customs hold-ups or delays through industrial action. So all delivery dates are an estimate and cannot be guaranteed
We can only guarantee next day delivery if you have ordered before noon the day before, and have paid for the next day service. During national holidays next day may take an extra day to process.
Any customer has the right to cancel a product. If that product has already been despatched, then it can be returned to us.
We follow the code of conduct laid out by the "Distance Selling Regulations"
We offer a 7 Day returns policy. Bespoke items, made to order items, dye service, wedding boxes, Joyce Jackson veils, which are made to order, tights & stockings & underware are also not returnable. Items delivered with protective covers should not be removed unless you intend to keep the item, we will not refund if they have been removed.
Refunds will be given if the item is returned in time and in the condition they were sold in, refunds that have a promotion of Free Postage will be deducted if the item is returned after the 7 day term laid out by the distance selling regulations. After this time Small items will be charged at £6.95 and wedding gowns at £39.95 Please not that a part clean/refresh charge of £20 will be made on all wedding gowns/bridesmaids return
In the case of an exchange of goods, you must include the postage for the new product £6.95 UK - £15 Europe - £20 Worldwide) to be sent to you.
It is your responsibility to return the goods in excellent condition.
We recommend that you use recorded delivery as proof of shipping is not proof of receipt.
We cannot exchange or cancel customer specification or bespoke items such as shoes that have been dyed or re-covered, veils, items which have been described as non-returnable or clothing which has been branded to your specification.
As we are processing your refund via protx, your card details are secured from a third party so for refunds please allow up to 30 days from the goods arriving with us to be credited to your account.
All returns are to be sent to Love Me Do Brides, 15 Park Road, Kingston-upon-Thames, Surrey, KT2 6BX
Items that have been sent back for exchange will be charged the cost of postage, either send a cheque for the postage or purchase the postage on-line.
Items that have been sent back to us in error that are not returnable will have to be collected, or we can send back to you, a cost of postage will be have to be paid.
All orders are sent by a recorded delivery service where you need to sign for your goods. It is advisable to give a daytime delivery address. If you are there to sign for them your goods normally they will be sent to your local depot for your collection, a card is normally left. If you have not picked up your item within a certain time they will be routed back to us, this can take upto 2 weeks from the holding time. If you would like the item returned back to you we will have to charge postage for this item, if you wish for a refund the process will start from the moment we have the items back.
We cannot be held responsible for any damage, injury, death or accidents caused by the misuse of products we have supplied you..
Every effort is made to ensure that our customers are happy and we value your business. However, if you have reason to complain about service or a product, please write to: Customer Services Department, Love Me Do Brides Ltd, 2 Simpson House, New Zealand Avenue, Walton-on-Thames, Surrey, KT12 1QB.
All complaints are treated seriously. We will endeavour to reply and resolve any complaints within 30 days of receipt of your complaint.
All complaints are dealt with under the Guidance of the Sale of Goods Act, Distance Selling Act, Supply of Goods and Services Act, and under English law.
The contents of this site including images are the property and copyright of Love Me Do Brides Ltd or its suppliers. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Love Me Do Brides Ltd.
Whilst every effort is made to ensure accuracy in the content of this web site, Love Me Do Brides Ltd will not be held responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.
By accessing, browsing and or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. Love Me Do Brides Ltd makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
We are committed to protecting your privacy and will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998, GDPR & HMRC, We do not share your information. We operate a opt out policy.
This site, our products and services are governed by English law.
Your statutory rights are not affected.